Coupa​/NetSuite BSA

Job Description

Technical Environment & Project Scope

The Integration:
Utilizing the Coupa-to-Net Suite "Out of the Box" Bundle.

The Problem:
The team needs someone who can troubleshoot integration failures from both sides. If a record fails to sync, the candidate must know how to investigate the error in Coupa and the corresponding script/record in Net Suite.

The

Roadmap:

The immediate 2-3 month focus is hyper-care support (tickets, user roles, workflow errors) heavily weighted toward Coupa following a recent go-live. Once stabilized, the role will pivot toward system optimizations and secondary finance projects.

Candidate Requirements

Must-Haves

Deep Coupa Expertise:
Strong hands-on experience with Coupa (P2P, AP, Procurement).

Net Suite Integration Knowledge:
Sufficient Net Suite proficiency to manage the integration bundle, troubleshoot Suite Script-based sync errors, and manage transactional records.

Troubleshooting Specialist:
Proven experience fixing "broken" integrations between Coupa and an ERP.

Operational Reliability: 100% Remote (EST) role requiring a strong track record of high-performance remote work and full availability during East Coast business hours.

Nice-to-Haves

Full-Lifecycle Implementation:
Experience taking Coupa or Net Suite from "ground zero" to Go-Live to excel in a newly post-go-live environment.

Functional Finance Knowledge:
Strong understanding of AP processing, vendor onboarding, and procurement workflows to partner effectively with Finance/AP teams.

Official

Job Description

We are seeking a Business Systems Analyst (BSA) focused primarily on operational support for our Net Suite and Coupa environments.

This role will be heavily involved in day-to-day support activities, troubleshooting, and managing issues across the Coupa-Net Suite ecosystem, particularly around integrations and transactional workflows. Beyond operational support, you will contribute to system enhancements, workflow optimization, and cross-functional improvement initiatives.

This is a great fit for someone who enjoys being close to the business, solving operational issues, and improving finance/procurement system processes in a fast-paced environment.

Core Responsibilities

Ticket Management:
Manage and resolve day-to-day support tickets related to Net Suite and Coupa.

Integration Support:
Troubleshoot integration issues and transactional failures between Coupa and Net Suite.

Workflow Operations:
Support Procure-to-Pay (P2P), AP, purchasing, invoicing, approval workflows, vendor onboarding, and related finance operations.

Root Cause Analysis:
Investigate system/process issues and coordinate resolutions with internal teams and external vendors.

User Support & Partnership:
Support business users with workflow questions and partner cross-functionally with Finance, Procurement, Accounting, and IT stakeholders.

System Enhancements:
Perform minor configuration changes, workflow updates, reporting improvements, and assist with UAT and documentation.

Continuous Improvement:
Participate in process improvement initiatives and identify opportunities for automation and operational efficiency.

Ideal Candidate Background

Experience:

4-7+ years in a Business Systems Analyst, ERP Analyst, or Finance Systems Support role.

System

Skills:

Hands-on experience supporting Net Suite ERP and Coupa environments.

Technical Proficiency:
Strong troubleshooting skills surrounding integrations, workflows, and transactional issues.

Operational Mindset:
Experience supporting ticket queues and end-users in a production environment.

Domain Knowledge:
Solid understanding of Procure-to-Pay (P2P), Accounts Payable, procurement, and finance operations.

Soft Skills:

Strong cross-functional communication, documentation skills, and the ability to work with both technical and non-technical stakeholders.

Candidate Profile

The ideal candidate is:

Operationally Focused & Responsive:
Comfortable handling fast-moving support tickets and issue triage.

Analytical & Detail-Oriented:
Proactive about identifying root causes, recurring issues, and process fixes.

Balanced:
Capable of balancing daily support work with ongoing enhancement and project initiatives.