Customer & Digital Experience Specialist (REMOTE

Job Description

At a Glance

Legrand has an exciting opportunity for a Customer & Digital Experience Specialist to join the Power Busway team. This is a remote role with the ideal candidate residing in either the eastern or central time zones.

The Customer & Digital Experience Specialist supports the execution of CX and DX priorities, projects, and day‑to‑day operational needs by helping maintain customer-facing content, supporting website and digital operations, and contributing to practical tools, workflows, and content improvements that support adoption and reduce friction. This role helps ensure customers and internal teams have accurate, easy-to-find, and actionable digital resources. The role also helps translate VOC, website feedback, field insights, usage data, and business requirements into clear content, improved workflows, and customer-focused digital enhancements.

Support the organization, maintenance, and ongoing improvement of divisional website content to ensure it is accurate, customer-focused, easy to navigate, and aligned with business messaging.

Support day‑to‑day website operations by coordinating landing page updates, maintaining content, tracking stakeholder requests and issues, supporting testing, and assisting with routine site maintenance.

Work with the Digital Marketing Manager, Product Management, Sales, Customer Service, IT, and CX/DX teams to help ensure content, navigation, search, and product information support customer and business needs.

Support content governance practices, including review cycles, ownership tracking, quality checks, version control, and messaging standards.

Review website feedback, search behavior, usage insights, and stakeholder input to identify content gaps, improve usability, and support digital adoption.

Support content discoverability through content structure, metadata, naming conventions, internal search optimization, and SEO best practices.

Maintain clear, consistent, and customer-friendly digital content across web pages, tools, forms, documentation, FAQs, and sales enablement assets.

Work with Sales and cross‑functional teams to gather workflow needs and support the configuration, documentation, testing, and improvement of practical digital tools, forms, templates, and process improvements.

Coordinate with design, IT, development, and business stakeholders to support intake, evaluation, testing, documentation, maintenance, and enhancement of digital tools aligned to user and business needs.

Assist with efforts to streamline manual processes through workflow improvements, automation support, routing, approvals, tracking, and reporting.

Monitor tool usage, content engagement, feedback, and adoption trends to help identify improvement opportunities and support reporting on effectiveness.

Help ensure tools and workflows are user‑friendly, well‑maintained, and aligned with CX/DX goals.

Support Customer Experience (CX) and Digital Experience (DX) initiatives by helping translate VOC, survey feedback, and field insights into content, workflow, and digital improvement opportunities.

Assist with closed‑loop processes by maintaining tracking tools, documenting feedback themes, and supporting standardized outputs.

Support CX and Digital Marketing leadership in identifying opportunities to help simplify customer journeys by reducing friction in key touchpoints.

Help ensure tools align with CX/DX principles, improving ease of use, responsiveness, and consistency across channels.

Support customer data quality, consistency, and governance across digital tools, workflows, and customer-facing platforms.

Help identify customer data gaps, inconsistencies, and process issues that impact reporting, personalization, digital experience, and customer interactions.

Work with cross‑functional teams to support improvements to the reliability, usability, and accessibility of customer data used in reporting, CX/DX initiatives, and customer interactions.