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Senior Service Desk Operations Leader — Remote (US
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-08
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Philips International
Remote/Work from Home
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Philips is seeking a Senior Manager for Service Desk Operations (U.S. Remote) to lead the North America service desk, overseeing Level 1 support, Major Incident Management, and an ITIL-aligned operating model.
You will guide day-to-day technical direction, triage quality, and queue discipline while mentoring managers for accountability and growth. You will drive first-contact resolution, review ticket patterns, and build knowledge resources to improve flow.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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