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Remote Service Desk Technician - IT Support & Escalations
Remote / Online - Candidates ideally in
Henderson, Henderson County, Kentucky, 42419, USA
Listed on 2026-08-08
Henderson, Henderson County, Kentucky, 42419, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Trace3 is seeking a Service Desk Technician to support a wide range of customers across monitoring and contract Service Desk offerings. This role serves as a customer liaison and updates runbooks as needed, ensuring timely and accurate incident handling.
Candidates should have a high school diploma or GED and at least 2 years of IT experience, with proficiency in AD, Outlook/Exchange, VPNs, and DNS. Strong communication, documentation, and the ability to adapt in a fast-paced environment are
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