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Remote Bilingual Tech Support Analyst (English/French
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-08
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Gateway Ticketing Systems
Remote/Work from Home
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Gateway Ticketing Systems UK is seeking a Technical Support Analyst to deliver second-line technical support for customers across the UK. This fully remote role requires fluency in French and English and a strong customer-service mindset.
You will troubleshoot software interactions, document solutions, and collaborate with other teams to ensure high customer satisfaction. Ideal candidates have at least 3 years in customer service and 2 years in technical support, with experience in supporting
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