Senior I Engineer - Network Services Implementation & Remote Support

Senior I Engineer
- Network Services Implementation & Remote Support

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida.

With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

Position Summary:

We have an exciting opportunity to join our team as a Senior I Engineer
- Technology Engineering. Reporting to the Associate Director of Network Services Implementation and Remote Support, the Sr. I Engineer
-Tech position is responsible for daily support of the Medical Centers Remote Sites network infrastructure including levels 2/3 support for all network problem troubleshooting and resolution. It also ensures the smooth operation of communications networks in order to provide maximum performance and availability. Position also supports project implementation efforts in collaboration with peers and Network Architects.

Job Responsibilities:

• Responsible for the troubleshooting and repair of routers, switches and all network communications software and hardware supporting the local area, wide area and wireless network infrastructure
• Maintain system documentation for the Enterprise Data Networks
• Supports all network Moves, Adds and Changes for the Medical Center
• Performs routine maintenance and code upgrades for network systems
• Coordination of network changes in conjunction with Change Management policies.
• Monitors systems alerts, performance and utilization reporting
• Provides support for project implementation and equipment installations
• Network problem management, reporting and escalation

Additional Position Specific Responsibilities:
Requires in depth knowledge of Networking systems and protocols, Routing and Switching products, Routing and Switching protocols, 802.11 Wireless technologies, TCP/IP protocols, WAN Protocols, End User Infrastructure Support, Network Management Tools, Cable Specifications, etc. Must have thorough knowledge of IP subnetting, addressing, and Variable Length Subnet Masks to assist in problem determination and resolution. Must have experience working with carriers and troubleshooting WAN circuits ranging from serial (T1) to Gigabit Metro Ethernet, fiber optic services Advanced knowledge of routing protocols;

EIGRP, BGP, OSPF Advanced knowledge of Layer 2 protocols Minimum Five years experience Cisco Router and Switches. Minimum Five years experience in large multivendor end-user environments. Minimum Five years experience working with Catalyst 6500, 6800, 4500, 3850, 3750, series switches Minimum Five years experience working with 2600, 2800, 2900, 7200, 3600, 3800, 4400 series routers Work Experience with Network Monitoring and Reporting tools.

Experience with Cisco Nexus 7000, 5000, 2000 series switches a plus. Experience working in a datacenter environment a plus. Experience working with Cisco IP Telephony a plus. Experience with Network Security Protocols a plus Experience working with Firewalls a plus. Work experience in healthcare and/or education or equivalent experience in complex organizations. Excellent verbal and written communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors.

Must have excellent interpersonal skills, and ability to understand the business and technical needs of the client as well as foster customer relationship building and deliver outstanding customer service. Strong verbal and written communication skills; ability to communicate technical information to non-technical users; ability to work effectively with customers. Candidate should be able to work in a fast-paced environment, support multiple…