Field Service Engineer-San Francisco

Field Service Engineer

Make an impact from day one. At SCIENION, you'll work hands-on with advanced life science technologies that help customers push the boundaries of research and innovation.

As a Field Service Engineer, you will install, maintain, and optimize high-precision systems across North America. You'll be the trusted technical expert customers rely on to keep critical instruments performing at their best. This is a highly autonomous, field-based role with extensive travel, strong customer interaction, and visible impact on service quality. If you enjoy solving complex technical challenges and being the face of a cutting-edge technology company, this is a role where you can make a real difference.

Who We Are

• SCIENION is a leader in precision dispensing technologies supporting advanced life science applications.
• Our portfolio includes innovative systems from SCIENION and CELLENION used in research and production environments.
• We operate internationally across Europe, the US, Asia, and the Middle East.
• Our culture combines technical excellence, collaboration, and a strong customer focus.

About the Role

• Field-based engineering position supporting customers across the Western Region of US, but also cover North America.
• Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization.
• Key technical liaison between customers and internal development and support teams.
• Opportunity to contribute across additional regions supported by SCIENION when needed.

What You Will Do

• Install and set up SCIENION and CELLENION systems at customer sites.
• Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs.
• Deliver customer training, provide technical support, and represent SCIENION at conferences.
• Prepare technical quotations, service reports, and ISO-compliant documentation.

What We Are Looking For

• Bachelor's degree in an engineering discipline or a comparable technical qualification.
• At least 3 years of experience in field service, technical support, or a related in-house service role.
• Strong problem-solving ability, hands-on engineering skills, and a proactive mindset.
• Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.

Preferred Qualifications

• Experience supporting electromechanical, electronic, biomedical, or automation-based systems.
• Background in a customer-facing technical role within life sciences or a related industry.
• Valid driver's license and access to a car for regional travel.

Role Details

• Permanent, full-time position.
• Remote home-office setup with a field-based working model.
• Travel across North America and occasionally globally.
• Reporting line into the Global Service and Support organization.

The base salary range for this position is $86,000-$108,000. Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.