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Remote SaaS Technical Support Specialist

Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Employ
Remote/Work from Home position
Listed on 2026-08-09
Job specializations:
  • IT/Tech
    Technical Support, IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 42000 - 52000 USD Yearly USD 42000.00 52000.00 YEAR
Job Description & How to Apply Below

Employ is seeking a Technical Support Specialist to deliver exceptional, customer-focused assistance for our SaaS products. You’ll troubleshoot issues via email and chat during EST business hours, guide customers through solutions, and document interactions in our CRM.

Your role includes staying current with product updates and providing demos and training materials as needed. You’ll work with a remote-first team, learn our platforms quickly, and help maintain high customer satisfaction through

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