Software Engineer III - API Hub - Remote

Job Title Software Engineer III - API Hub - Remote

Requisition Number R7879

Location Phoenix (Non-Service) Additional Locations

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Software Engineer III - API Hub - Remote.

As a Software Engineer III, API Hub Operations, you will be responsible for the operational reliability, engineering, automation, and support of CSAA's enterprise API platform and cloud-native integration services. You will leverage modern software engineering, Dev Ops, Site Reliability Engineering (SRE), and cloud technologies to ensure highly available, secure, scalable, and observable API services across enterprise applications. You will serve as a technical resource supporting API platforms deployed on AWS, partnering closely with Software Engineers, Solution Architects, Security Engineers, Infrastructure Engineering, Product Teams, and Business Stakeholders to deliver reliable API solutions and operational excellence.

API Platform Operations & Engineering Support and maintain enterprise API management and gateway platforms. Manage API onboarding, deployment, versioning, publishing, and lifecycle activities. Configure and maintain API policies, routing, authentication, authorization, throttling, and traffic management. Support API governance standards and operational guidelines. Analyze API performance, availability, latency, and usage trends. Collaborate with development teams to improve API reliability, scalability, and security.

Cloud Engineering & Platform Support Design, develop, deploy, and maintain cloud-native solutions using AWS services. Support platform components running on AWS including API Gateway, EKS, Lambda, S3, Cloud Watch, IAM, Route
53, SNS/SQS, and Event Bridge. Automate operational tasks through scripting, infrastructure-as-code, and cloud-native tooling. Implement platform resiliency, disaster recovery, backup, and recovery solutions. Troubleshoot infrastructure, networking, application, and cloud integration issues.

Site Reliability Engineering (SRE) Implement and support observability solutions including monitoring, logging, alerting, dashboards, and distributed tracing. Define and measure Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational reliability metrics. Lead incident troubleshooting, root cause analysis (RCA), and problem management activities. Participate in production support, on‑call rotations, and major incident response activities. Drive automation efforts to reduce operational toil and improve platform stability.

Support capacity planning, performance optimization, and reliability improvements.

Dev Ops & Automation Build and maintain CI/CD pipelines and deployment automation. Implement continuous integration, automated testing, static code analysis, and release automation. Support containerized application deployments using Kubernetes and Helm. Develop infrastructure automation using Terraform, Cloud Formation, or similar technologies. Leverage approved AI tools and automation capabilities to improve engineering productivity and operational efficiency.

Design, Development & Technical Leadership Design, develop, test, and maintain scalable software components and platform services. Apply deep technical knowledge of API platform operations and cloud services to support platform reliability, resolve complex issues, and drive continuous improvement. Provide technical guidance during design reviews, implementation planning, and troubleshooting activities. Review system architectures and provide recommendations to improve availability, performance, and maintainability.

Create and maintain operational runbooks, support procedures, and engineering documentation.

Problem Solving & Operational Excellence Proactively identify operational risks, recurring incidents, and service improvement opportunities. Diagnose complex production issues across applications, APIs, cloud infrastructure, and integrations. Collaborate with vendors and internal teams to resolve all issues and service disruptions. Translate business requirements into scalable, secure, and supportable technical solutions. Lead root cause investigations and implement preventative measures.

Innovation & Continuous Improvement Continuously improve platform reliability, automation, observability, and operational processes. Evaluate and adopt emerging cloud, Dev Ops, AI/ML, and platform engineering technologies. Identify opportunities to optimize…