IT Support Specialist

Striking Brands

Position Description

JOB TITLE:

IT Support Specialist

DEPARTMENT: IT Department

LOCATION:

Simpsonville, South Carolina

REPORTS TO:

Director of IT & Development

The IT Support Specialist provides technical support to Striking Brands franchise owners, corporate office employees, and remote staff across the 9

Round and iLoveKickboxing brands while assisting with the administration and maintenance of company technology systems.

This is a local hybrid position based in Simpsonville, South Carolina; it is not a fully remote position. The selected candidate must reside within reasonable commuting distance of the corporate office and be available to work onsite during the initial training period and thereafter as required by business needs. Striking Brands is currently operating on a hybrid schedule through the 2026 holiday season, after which the work arrangement will be reassessed.

The onsite and remote schedule may change based on training requirements, departmental responsibilities, company operations, and business needs.

This role serves as a primary technology resource for franchisees and employees, helping ensure the reliable operation of gym technology, business applications, user systems, and other technology platforms supporting both brands. The ideal candidate is customer-focused, enjoys solving technical problems, and is interested in developing technical skills in areas such as Microsoft 365, endpoint management, cybersecurity, automation, and infrastructure support.

• Installs and configures computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoots system and network issues and diagnoses and resolves hardware and software problems.
• Monitors and maintains computer systems and networks.
• Assists staff and franchise owners, either in person or remotely, with system setup and technical issue resolution.
• Documents and tracks issues thoroughly in the ticketing system to ensure that problems are addressed within appropriate time frames.
• Repairs or replaces equipment as necessary.
• Monitors networks and user access.
• Assists with managing user accounts, system permissions, and access levels in accordance with company security policies.
• Identifies and recommends technology processes or system improvements that may improve efficiency, service, or cost-effectiveness.
• Supports the rollout and implementation of new applications.
• Assists with preventive and emergency technology maintenance.
• Assists the Director of IT & Development with identifying, documenting, escalating, and responding to suspected security incidents.
• Supports employee compliance with established cybersecurity and technology practices.
• Provides backup support for other IT personnel in the daily operations of the IT Department.
• Performs additional duties as assigned, as this list does not reflect all the duties and responsibilities of the IT Support Specialist.

• Strong customer service skills and the ability to build positive relationships.
• Ability to communicate technical concepts clearly and professionally in spoken and written English to franchise owners, corporate employees, remote staff, and other nontechnical users.
• Excellent troubleshooting and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated with a desire to learn and grow professionally.
• Ability to maintain confidentiality and exercise sound judgment.
• Professional, dependable, and collaborative team member.

• Working knowledge of Windows, macOS, and Linux operating systems.
• Hands-on experience with remote desktop applications, ticketing systems, and help desk software.
• Experience with Zendesk or similar customer-support and communications platforms.
• Working knowledge of SaaS and IaaS environments.
• Basic understanding of HTML.
• Experience with Power Shell or other scripting and automation tools preferred.
• Experience supporting Microsoft 365, Microsoft Office applications, Zoom, email platforms, and other cloud-based business systems.
• Familiarity with Rackspace-hosted email or…