IT Client Support Specialist 2 (090380

Job Description

The Department of Military and Veterans Affairs (DMVA), Division of Administrative Services (DAS), IT Section is recruiting for an IT Client Support Specialist 2!

This position is in the General Government (GGU) bargaining unit at a range 16. This position is open to Alaska Residents only. Please check our Definition FAQ to determine if you qualify.

Notice of Work Site:
Please note, this position requires full‑time on‑site work at Joint Base Elmendorf‑Richardson to facilitate collaboration with various divisions supported by DAS' IT Section. Remote work may be permitted up to two days a week, subject to the hiring manager’s approval, and successful completion of probation.

As a member of the IT team at DMVA's DAS division, your responsibilities include delivering comprehensive end‑user and desktop support, managing network services for both local and remote users, and assisting with the planning, setup, configuration, and maintenance of servers, networks, microcomputers, printers, and telecom equipment. You will work under the supervision of the Microcomputer/Network Specialist, ensuring seamless operation and support of IT systems vital to the department’s mission.

The Department of Military and Veterans Affairs is dedicated to deploying motivated, effective professionals to support global, theater, and state initiatives, including disaster response, veteran services, youth education, and leadership development. Our IT section ensures reliable service delivery by maintaining and updating infrastructure, hardware, and software in compliance with security standards. As an IT Client Support Specialist 2, you play a crucial role in supporting the State Emergency Operations Center and Alaska’s military and veteran communities, contributing directly to the agency’s mission of preparedness, support, and leadership development.

Joining the DMVA IT team offers an exciting opportunity to work under the guidance of the IT Manager, supporting seven diverse divisions with exceptional IT services. The department fosters a culture of self‑growth and career advancement through ongoing training and development opportunities. Employees also enjoy benefits such as paid leave, various retirement options, and comprehensive medical, vision, and dental plans, providing a well‑rounded support system to thrive both professionally and personally while serving the community.

Joining DMVA’s IT department offers a unique opportunity to work independently from the statewide OIT, allowing for agile decision‑making and tailored solutions that directly support our mission of emergency preparedness and disaster response. Our team values work‑life balance with flexible scheduling and fosters a collaborative, open environment with team‑building activities and opportunities for feedback. Located on Joint Base Elmendorf/Fort Richardson amid the scenic Arctic Valley, you’ll enjoy access to outdoor trails, on‑site cafe, and a no‑cost fitness center, promoting a healthy lifestyle while engaging with military personnel and state employees to achieve our shared goals.

Our IT team has dedicated time for team‑building events, whether it’s a monthly potluck, a virtual game night, or a team outing. We encourage open communication, where team members feel comfortable voicing concerns, giving feedback, and participating in decision‑making.

• Hardware:
  Knowledge of specifications, uses, and types of computer or computer‑related equipment.
• Operating Systems:
  Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Technical Competence:
  Uses knowledge that is acquired through formal training or extensive on‑the‑job experience to perform one’s job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

• NOTE
  * SPECIAL NOTICE - JBER (BASE) ACCESS
  * NOTE
• The successful applicants must pass a federal background check in order to qualify for military…