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Remote AI Support Quality Analyst - Email Ops
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-09
San Francisco, San Francisco County, California, 94199, USA
Listing for:
AuraOne
Part Time, Remote/Work from Home
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
AI Evaluation
Job Description & How to Apply Below
Aura One is seeking a remote Customer Support Email Analyst contractor to evaluate AI outputs in customer operations workflows. You will review tone, escalation logic, and policy alignment using a structured rubric, flag risks, and document the next steps for model training.
Ideal candidates have direct experience in customer operations, comfort with multi-page rubrics, and clear reasoning naming the applicable policies. Remote, US-eligible with at least 10 hours/week availability.
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