Sr. Business Systems Analyst (Remote Opportunity

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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The Senior Business Systems Analyst serves as the strategic liaison between Product Management, Engineering, Operations, Customer Support, and business stakeholders to translate business needs into well-defined business and functional requirements that enable scalable software solutions. This role partners closely with cross-functional teams to define requirements, analyze business processes, and drive continuous improvement throughout the product lifecycle. As a senior individual contributor, this position enables successful software product delivery through business analysis, requirements management, solution validation, and cross-functional collaboration.

Partner with Product Management, Engineering, Quality Assurance, and Operations to support software product delivery through business analysis, requirements definition, and solution validation. Facilitate Agile delivery by participating in backlog refinement, sprint planning, requirements clarification, and release readiness activities. Analyze customer feedback, support trends, and enhancement requests to identify business needs and recommend product improvements. Leverage operational and product metrics to support decision making, identify trends, and recommend continuous improvements.

Lead cross-functional collaboration across Product Management, Engineering, Quality Assurance, Customer Support, Operations, and business stakeholders. Document and refine product requirements including user stories, acceptance criteria, process flows, functional specifications, and business documentation to support software development. Ensure business requirements remain traceable throughout the software development lifecycle, from analysis through implementation and release. Support the software development lifecycle through requirements analysis, solution design, release planning, launch support, Early Life Support (ELS), and ongoing product enhancements.

Support solution validation by participating in User Acceptance Testing (UAT), validating completed functionality, and ensuring delivered solutions align with documented business requirements.

Bachelor's degree in Business, Information Systems, Computer Science, or related field; equivalent work experience considered. 5+ years supporting software delivery, product development, or business systems analysis. Experience working within Agile software development teams. Experience facilitating requirements workshops and stakeholder interviews. Experience documenting and refining user stories, acceptance criteria, and functional specifications. Experience supporting software releases, production support, and post-release stabilization activities.

• Agile work management and backlog tools (Jira, Azure Dev Ops)
• Knowledge management and collaboration platforms (Confluence)
• Business process modeling and workflow documentation tools (Visio, Lucidchart)
• SQL querying and relational database concepts (Microsoft SQL Server, Oracle, PostgreSQL, or similar)
• RESTful APIs, JSON, and system integration concepts
• Business intelligence and reporting platforms (Power BI, Tableau, DOMO)

Ability to manage multiple priorities while…