Forward Deployed Engineer Secure Services Edge (Remote

Forward Deployed Engineer

Cisco Security Business Group (SBG) is looking for a Forward Deployed Engineer in a customer-facing role that focuses on technical leadership, two-way advocacy, and expertise across our Security Service Edge (SSE) portfolio.

This role combines deep networking and security expertise with the opportunity to influence product direction, solve critically important customer challenges, and serve as the technical link between engineering and our most strategic enterprise customers! Cisco SSE offers a comprehensive end-to-end zero trust access security portfolio including VPN, zero trust access, web inspection in the cloud, firewall as a service, CASB, DLP and more.

Cisco SSE deployment flexibility allows customers to select solutions tailored to their needs and transition seamlessly as requirements evolve.

You work globally across regions and time zones in support of our largest and most strategic SSE customers, coordinating with globally distributed engineering teams. Expect participation in a follow-the-sun escalation model and significant travel to customer sites and engineering hubs.

Serve as the technical liaison between Cisco SSE product management and engineering and our largest, most strategic enterprise SSE customers! Represent the product organization to customers by clearly recommending deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines. Represent the customer within the product organization by bringing production context, business impact, operational constraints, and technical requirements into build and prioritization discussions.

Own sophisticated escalations, balancing realistic customer expectations with accurate, reproducible technical evidence while advocating for outcomes that protect customer environments. Translate requirements, RCAs, and technical decisions between customer and engineering contexts without losing fidelity on either side.

• Lead the technical relationship on a named set of large and/or strategic SSE accounts, including critical issues end to end.

• Drive proactive account health by improving deployment and rollout planning, configuration and policy consistency.

• Build clean escalations for engineering - timeline, impact, repro, logs, pcaps, redacted configs - and translate outcomes back to the customer.

• Feed recurring customer patterns back into product and engineering roadmaps as concrete requirements.

• Build and support the CX-driven runbooks and documentation from lessons learned and for future SSE deployments.

• Use AI-assisted log analysis with strong judgment; don't ship unverified conclusions to either side.

• Script (Bash/Python) for diagnostics, health checks, automations, and lab reproduction.

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master's degree with 7+ years of experience.

• 7+ years in networking/security with direct customer ownership.

• Strong DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking experience.

• Experience across zero trust access, VPN, web inspection in the cloud, CASB, DLP, and firewall policy.

• 5+ years of experience with identity and SSO integrations (SAML/OIDC, SCIM) in enterprise deployments.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.