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Remote Principal Tech Support Engineer – SaaS/FinTech
Job Description & How to Apply Below
Mitek Systems seeks a Principal Technical Support Engineer to be the primary escalation contact for product questions and tickets. You will leverage product knowledge, debugging skills, and collaboration with Engineering to resolve issues and document answers for the ticket.
This role supports customers globally, mentors Tier 2 staff, and helps improve product documentation and incident trends, with a flexible remote work option and a strong emphasis on teamwork and data‑driven problem solving.
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