Microsoft 365 Unified Communication Engineer

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The Lead Unified Communications Engineer is responsible for designing, modernizing, and optimizing enterprise collaboration, productivity, and AI-enabled workplace platforms across Microsoft 365 and related ecosystems. You will combine deep technical expertise with leadership responsibilities, driving M365 migrations, advancing Copilot/AI capabilities, and helping platform modernization deliver secure, scalable, and high-performing digital workplace solutions.

You will report to an Associate Director of Unified Systems Engineering.

• Lead the design, implementation, and modernization of Unified Communications and Productivity platforms (M365, Teams, SharePoint, One Drive, Exchange, and related tools).
• Drive migration from legacy and fragmented solutions to modern, cloud-based platforms and standardized architectures.
• Own platform health, performance, and reliability, ensuring alignment with enterprise security, compliance, and operational standards.
• Advance automation, observability, and operational functionality using Power Shell, APIs, and modern engineering practices.

• Lead complex Microsoft 365 migrations, including tenant-to-tenant, M&A integrations, and enterprise platform transformations.
• Own end-to-end migration delivery: planning, execution, cutover, and stabilization.
• Define and standardize migration patterns, coexistence strategies, and phased modernization approaches.
• Partner with identity, security, networking, and endpoint teams to ensure seamless, secure execution.

• Support implementation and operationalization of enterprise AI capabilities, including Microsoft Copilot across M365 workloads.
• Integrate AI capabilities into collaboration platforms to enhance productivity, automation, and user experience.
• Establish guardrails, governance, and best practices for responsible AI usage aligned to security and compliance requirements.
• Monitor adoption, usage trends, and value realization of AI capabilities; drive continuous improvement.
• Mentor engineering teams on incorporating AI into platform design, operations, and modernization initiatives.

• Drive adoption and optimization of productivity and collaboration tools to improve business outcomes.
• Define governance, lifecycle management, and usage standards for modern collaboration platforms.
• Align platform capabilities to measurable outcomes (productivity gains, adoption, user experience, operational efficiency).

• Be a senior technical leader and escalation point for complex platform and modernization efforts.
• Mentor and develop engineers across M365, automation, and AI-enabled collaboration technologies.
• Influence long-term platform strategy, architecture decisions, and modernization roadmaps.

• Act as a key interface with business and IT leadership, communicating risks, impacts, and transformation outcomes.
• Translate technical capabilities (including AI and modernization) into clear business value.
• Drive cross-functional alignment across engineering, security, product, and operations teams.

Use your skills to make an impact

• Bachelor's degree
• 8 or more years of Unified Communications experience
• 2 or more years of project leadership experience
• Deep hands-on experience administering Microsoft 365 Tenants (Exchange Online, Teams, SharePoint, and One Drive).
• Automation and scripting experience (Power Shell, APIs)
• Experience planning, designing, and implementing communications systems
• Willing to travel up to 10%.

• Experience leading large-scale M365 migrations and modernization efforts (tenant-to-tenant, M&A, or platform transformation).
• Implement and support AI capabilities within productivity platforms (e.g., Microsoft Copilot).
• Demonstrated leadership in engineering delivery, platform transformation, and mentorship.
• Experience across Unified Communications ecosystems
• Background in M365 governance, security, and compliance (Purview, DLP, retention).
• Experience driving enterprise modernization initiatives (cloud adoption, legacy decommissioning, platform consolidation).
• Familiarity with data readiness, information architecture, and content lifecycle strategies supporting AI.
• Cost analysis, and vendor comparison experience
• Certifications related to Unified Communications such as Microsoft 365 Certified:
  Administrator Expert (MS-102), Microsoft Certified:
  Power Platform Developer Associate (PL-400) OR Automate Administration with Power Shell (AZ-040)

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless,…