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Remote SaaS Customer Support Analyst
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-11
Washington, District of Columbia, 20022, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
The News Literacy Project is seeking a Customer Support Analyst to provide empathetic, expert support to educators and school/district users. You will own issues from triage to resolution, troubleshoot technical and account-related problems, and contribute to knowledge base content and onboarding materials for Checkology.
You will work remotely within the United States, coordinating with the Director of District Success and NLP’s engineering team to deliver timely, accurate solutions that
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