Systems Administrator

Support Systems. Solve Problems. Make an Impact.

Locknet Managed I T is seeking a motivated and service-oriented Systems Administrator I to support our clients and internal users by ensuring reliable, secure, and efficient computer operations. This role is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced, client-focused environment

In this position, you’ll be on the front lines of IT support - responding to help requests, troubleshooting technical issues, and delivering solutions using modern diagnostic and remote management tools. You’ll play a critical role in keeping our clients productive and confident in their technology

What You’ll

• DoProvide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing syste
• ms Build rapport with users, gather problem details, and deliver friendly, professional servi
• ce Troubleshoot issues using diagnostic utilities, knowledge bases, and documented process
• es Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenan
• ce Escalate issues as needed while maintaining clear documentation through resoluti
• onTest and verify fixes to ensure issues are fully resolv
• ed Complete post-resolution follow-ups to ensure user satisfacti
• on Identify trends in support issues and contribute to preventative solutions, help sheets, and FA
• QsParticipate in an after-hours on-call rotation as schedul
• ed Perform other duties as assign

ed
What We’re Looking

• For College diploma in Computer Science or a related field, or two years of equivalent hands-on IT experie
• nce Experience supporting Microsoft desktop and server operating systems and Microsoft Off
• ice Strong customer service mindset with excellent verbal and written communication ski
• lls Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and serv
• ers Working knowledge of diagnostic and help desk to
• ols Strong documentation, organizational, and time management ski
• lls Highly motivated, detail-oriented, and eager to le
• arn Ability to prioritize tasks effectively in a fast-paced environm
• ent Comfortable working both independently and as part of a collaborative t

eam
Preferred (not requir

• ed):
  
  University degree in Computer Sci
• ence Industry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA,

MCSE
Why Join Locknet Manage

• d IT?
  
  Competitive compens
• ding:401(k) with 50% company match (up to your firs
• t 8%)Medical, dental, vision, and life insu
• rance
  
  Company-paid short- and long-term disab
• ility
  
  Paid time off, paid holidays, parental leave, and family care
• days Supportive, team-oriented environment with opportunities to grow your IT c
• areer
  
  Exposure to diverse technologies and regulated, security-focused client environ

ments
About Locknet Mana

ged ITLocknet Managed IT, an EO Johnson company, is a premier managed security and IT partner serving organizations across Minnesota, Wisconsin, Iowa, and Illinois. Built for leaders who carry risk, Locknet specializes in supporting regulated and high-stakes environments where security, compliance, uptime, and accountability are cri

tical.
For more than 20 years, Locknet has helped banking, healthcare, and construction and engineering organizations reduce IT risk, eliminate blind spots, and replace internal complexity with shared ownership and proactive expertise. Locknet delivers integrated managed IT, cybersecurity, cloud services, compliance support, and end-user solutions designed to stand up to audits, incidents, and

growth.
Audited to UCS/SOC 2 Type II standards and examined by the FFIEC, Locknet is trusted by clients and regulators alike for its consistency, responsiveness, and partnership-driven approach. Locknet exists to provide clarity, confidence, and peace of mind when failure is not an option. Learn more knetmanage

Equal Employment Op

portunity

Locknet Managed IT is committed to equal employment opportunity for all applicants and employees without regard to race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We support both the letter and the spirit of this co

mmitment.
Ready to grow your IT career and make a re

al impact?

Apply today knetman and join a team that values service, security, and continuous

learning.