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Bilingual IT Service Desk Analyst (EN/FR) – Remote Support
Remote / Online - Candidates ideally in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-08-11
Scottsdale, Maricopa County, Arizona, 85261, USA
Listing for:
VBeyond Corporation
Remote/Work from Home
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
VBeyond Corporation is seeking an IT Service Desk professional to serve as the first point of contact for incidents and requests. You will support users via phone, email, chat, and self-service in English and French, logging and tracking tickets with ITSM tools such as Service Now, Remedy, and Ivanti.
Responsibilities include enforcing SLAs, guiding users through issue resolution, and escalating complex problems to higher-level teams.
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