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Remote AI-Powered Support Engineer I
Remote / Online - Candidates ideally in
Trenton, Mercer County, New Jersey, 08628, USA
Listed on 2026-08-11
Trenton, Mercer County, New Jersey, 08628, USA
Listing for:
Cleo
Remote/Work from Home
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Cleo Communications US, LLC is seeking a Support Engineer I to be the first point of contact for customers, providing technical assistance and guiding product usage. This role emphasizes AI-powered tools to accelerate issue resolution and improve the customer experience, with a remote-friendly setup.
You will troubleshoot, document steps, manage cases with SLAs, and collaborate with senior engineers while continually updating knowledge resources to drive better support outcomes.
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