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Remote Junior Support Engineer - Drive SAAS Solutions
Remote / Online - Candidates ideally in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-08-11
Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for:
Allego
Remote/Work from Home
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Allego is seeking a Junior Support Engineer to join our Customer Success team in a primarily remote capacity. You will provide second-tier technical support, leveraging application expertise, system data analysis, and collaboration with product and development teams to resolve customer issues.
The role focuses on triaging incidents, reproducing root causes, and documenting solutions, while acting as a customer advocate for bug remediation and feature requests.
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