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Remote Lead, Client Support Operations for Healthcare SaaS
Remote / Online - Candidates ideally in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-12
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Smarter Dx is seeking a Lead Client Support Analyst to own the Client Support team's day-to-day operations and ensure the highest quality for clients. This role reports to the Client Support Manager and involves coaching, process improvements, and hands-on issue resolution.
It is a fully remote role within the US, with preference for Eastern or Central business hours, and includes ownership of queue health, QA programs, and cross-functional collaboration.
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