Technical Consultant – Patient Monitoring – Alexandria

Requirements Must have:

• We need 2.5+ years of professional experience in IT services or a related technical setting, ideally in a field or hospital-based healthcare environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators is highly preferred.
• We value a solid grasp of IT systems, networking fundamentals, and technical troubleshooting.
• A networking certification such as CompTIA Network+, CCNA, or an equivalent or higher credential is preferred; CCNA is encouraged for career growth.
• We require an associate degree in computer science, biomedical, engineering, or a related discipline, or an equivalent mix of education and experience; a bachelors degree is preferred.
• We need the ability to meet the physical, cognitive, and environmental demands of a field service role with or without accommodation.
• We require approximately 75% business travel across the assigned geography, including daily driving and occasional overnight, air, or train travel.
• We need comfort working in office, home office, remote, and hospital or healthcare environments while following vendor credentialing requirements.
• We require flexibility to work non-standard hours, overtime, weekends, and on-call rotations as needed.
• We require adherence to all necessary personal protective equipment requirements.
• We are seeking someone with strong organization, communication, collaboration, and problem-solving skills, plus a disciplined, process-driven mindset and a commitment to continuous learning.
• US work authorization is required, and we cannot consider candidates who need visa sponsorship now or in the future.
• Candidates must live in or within commuting distance of Alexandria or Fairfax, VA, as relocation support is not provided.

• We provide onsite and remote technical support to resolve customer issues quickly and reduce disruption to clinical and operational workflows.
• We diagnose and fix system, network, and application problems using structured troubleshooting methods.
• We support the full lifecycle of patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• We assess customer environments and requirements to help ensure systems are implemented effectively and optimized for long-term performance.
• We use approved tools, test equipment, and diagnostic techniques to troubleshoot technical challenges and deliver durable fixes.
• We investigate root causes and implement solutions that strengthen system stability and help prevent repeat issues.
• We maintain accurate documentation covering system configurations, troubleshooting steps, and support procedures.
• We follow configuration management and version control practices to support consistency, knowledge sharing, and scalable service delivery.
• We partner with senior engineers, clinical stakeholders, sales, and service teams to achieve high-quality outcomes.
• We continue developing our technical expertise and contribute to knowledge-sharing and service improvement initiatives that enhance customer satisfaction.

We are Philips, a health technology company driven by the belief that every human matters and that everyone deserves access to quality healthcare. This is a field role supporting our Hospital Patient Monitoring business in the Alexandria/Fairfax, VA area, with work centered at customer locations rather than our main facilities. We offer a competitive hourly rate in Virginia of $29.00 to $45.00 plus overtime eligibility, along with field service incentive bonus plans, on-call pay, a company fleet/car, training, advancement opportunities, and access to our comprehensive Total Rewards benefits program, including generous PTO, a 401(k) with up to 7% match, an HSA with company contribution, a stock purchase plan, and education reimbursement.

We maintain an equal opportunity, disability/veterans-inclusive, drug-free workplace.