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Senior ITSM Operations Analyst — Incident Commander Remote

Remote / Online - Candidates ideally in
Manchester, Hillsborough County, New Hampshire, 03103, USA
Listing for: Solution for Health International
Remote/Work from Home position
Listed on 2026-08-12
Job specializations:
  • IT/Tech
    IT Consultant, Systems Analyst, IT Business Analyst, IT Support
Salary/Wage Range or Industry Benchmark: 110000 - 140000 USD Yearly USD 110000.00 140000.00 YEAR
Job Description & How to Apply Below

Solution Health is seeking a Senior ITSM Operations Analyst to design, lead, and enforce IT service management processes across Incident, Problem, and Change Enablement. You will act as Incident Commander during major outages, coordinating cross-functional responses and ensuring timely restoration.

The role requires a Bachelor’s degree, ITIL Foundation, Epic certifications, and at least 7 years of IT or healthcare IT experience with Epic EHR environments.

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Position Requirements
10+ Years work experience
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