Peoples Bank IT Support Technician

Description

Information Technology Support Technician

Dahlia Building | Hybrid Work from Home

Bellingham, WA

Monday - Friday 8:00 am to 5:00 pm with on-call after hours and weekend shifts | 40 hours per week

As an Information Technology Support Technician, you will provide technical support and service to all Peoples Bank employees for their daily hardware and software needs, troubleshooting problems, and advising on the appropriate action. You will work in a fast-paced environment using knowledge and tools to support the users from the ground up, requiring interest in learning new tools and applications and will use that knowledge as part of a team effort of IT support.

• Resolving requests for support from Peoples Bank employees, taking ownership of and responsibility for requests and prioritizing them by following established departmental and organizational procedures and service level agreements.
• Investigating faults, problems, and other requests for support while obtaining all pertinent information and documenting progress while working towards a resolution.
• Ensuring that systems used by the department, such as the asset inventory and ticketing system, are kept up-to-date and as accurate as possible.
• Participating in Identity Access Management (IAM) activities, including, but not limited to, provisioning, changing, and deprovisioning user accounts and system access.
• Participating in hardware lifecycle activities, such as imaging, sanitizing, and deploying computers to bank employees.
• Undertaking other duties as may be reasonably required within the position's general level of responsibility and scope, as determined by IT Management.
• Providing timely responses to client and management requests. Status updates on such requests need to be provided regularly.
• Following set policies and procedures when assisting clients to ensure proper handling of requests.
• Staying current with system information, changes, and updates.
• Informing management of recurring problems.
• Participating in the Extended Support rotation one week per month.

• You have an associate’s degree in IT.
• You may have an IT Certification, e.g. CompTIA A+, CompTIA Network+
• You have a minimum of 1-2 years of customer service in Information Technology or a combination of experience and education in IT.
• You have strong people skills and the ability to quickly and accurately diagnose problems and develop solutions with a positive attitude.
• You have the ability to understand and comprehend new technology innovations and teach these concepts.
• You work and think quickly under pressure.
• You have proficiency in using the latest version of Microsoft products.
• You have a working knowledge of the Bank’s computer network infrastructure and procedures.
• You work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills.
• You have strong interpersonal skills including professional etiquette and service mentality.
• You are skilled at business communication, both verbal and written.
• You have a strong professional demeanor and high regard for confidentiality.
• You can travel to other Peoples Bank locations and off-site for work, meetings, and/or training as required.
• You have the ability to model the Peoples Bank Mission, Vision, and Values.

This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.

* For a comprehensive job description please contact HR department at Human

We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.

For over 100 years, Peoples Bank’s philosophy of “People First” has created an…