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Remote Tier 3 Tech Support Lead: Automation & Diagnostics
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-08-13
San Diego, San Diego County, California, 92189, USA
Listing for:
DrFirst, Inc.
Full Time, Remote/Work from Home
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
DrFirst, Inc. is seeking a full-time Tier 3 Technical Support Lead to diagnose and resolve complex issues in DrFirst applications.
The role is remote and involves collaborating with internal teams and using Python for automation and process improvements. Responsibilities include triaging escalations from Tier 2 and interdepartmental teams, performing in-depth troubleshooting, and managing cases in line with SLAs.
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