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Global Helpdesk Manager | Remote Tier 1 Support Lead
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-13
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Triwill Group
Remote/Work from Home
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Triwill Group is seeking a Helpdesk Manager based in the United States to lead a unified Tier 1 support function for a global user base. The role involves managing a small team of Helpdesk Officers and ensuring service standards, responsiveness, triage, and resolution are consistently met.
You will work with engineering, product, and external partner teams to identify recurring issues, improve processes, and strengthen the overall user experience.
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