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Remote Tech Triage Agent – Level 1 Support
Remote / Online - Candidates ideally in
Fond du Lac, Fond du Lac County, Wisconsin, 54035, USA
Listed on 2026-08-13
Fond du Lac, Fond du Lac County, Wisconsin, 54035, USA
Listing for:
Allstate Insurance
Remote/Work from Home
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Allstate Insurance is seeking a Tech Triage Agent to serve as the first line of technical support for Direct Sales agents, handling Level 1 troubleshooting for hardware, connectivity, system access, and applications in a remote contact center.
You will triage via chat and voice, document in Service Now, escalate when needed, and help keep Direct Sales running by resolving incidents quickly and communicating clear, actionable steps to users.
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