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Remote Senior Technical Support & Triage Specialist
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-13
Northern, Floyd County, Kentucky, USA
Listing for:
Ecp123
Full Time, Remote/Work from Home
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
ECP is seeking a Customer Support Specialist III to act as the final escalation point and primary technical triage resource. You will reproduce complex issues, validate bugs, and ensure that only well-documented, actionable tickets reach downstream teams.
This role emphasizes deep technical investigation, proactive product support, and knowledge sharing to enable Levels 1 and 2 teams and improve release readiness.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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