ServiceNow Administrator

Apply Logic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

We're looking for a talented Service Now Administrator to join our team in Washington, DC. This position will support a complex government client and will provide administration, configuration, and enhancement of the Service Now platform supporting enterprise IT services. In this role, you will help maintain ITSM workflows, CMDB integrity, and reporting capabilities in support of a mission-focused Federal environment.

Work Location:
Hybrid - A mix of onsite and remote work.

Clearance:

Primary Roles and Responsibilities:

• Configure and maintain Service Now workflows, SLAs, forms, UI policies, and catalog items
• Support Service Now ITSM, ITOM, and ITAM administrative activities
• Maintain CMDB data integrity and support integrations with enterprise tools
• Develop dashboards, reports, filters, and service metrics
• Support platform upgrades, enhancements, and operational improvements
• Troubleshoot system issues and support user/admin requests
• Assist with Knowledge Base, Service Catalog, and portal administration
• Document configurations, standards, and support procedures

Required Education, Experience, & Skills:

• Bachelor's degree in Information Systems, Computer Science, or related field, or equivalent experience
• 3+ years of hands-on Service Now administration experience
• Strong analytical and troubleshooting skills
• Experience working with technical and non-technical stakeholders
• Service Now ITSM modules and administrative functions
• Flow Designer, business rules, UI policies, notifications, and dashboards
• CMDB, asset management, and service catalog administration
• Integrations with tools such as Active Directory, Intune, SCCM, or Discovery
• Workflow automation, reporting, and continuous platform improvement
• Documentation and change control practices for enterprise systems

Preferred Qualifications:
Service Now Certified System Administrator (CSA)

The Perks of Being on Our Team
Apply Logic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:

• Employee Assistance Program
• 401K
• Medical/Dental/Vision Insurance
• Life/Short-Term Disability/Critical Illness/Accident Insurance
• 15 PTO Days
• 11 Federal Holidays
• Up to $5K towards continuing education and/or professional development

Salary Range
$100,000-$150,000
The posted salary range represents the anticipated compensation for this position. Final compensation will be based on the selected candidate's qualifications, years of directly relevant experience, education, certifications, security clearance, contract requirements, and other business considerations.