Senior CRM Specialist

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities
* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team.

Let’s go!

Join us as a Senior CRM Specialist to execute engaging CRM campaigns across the DACH market.
Based in Vienna, you’ll be part of a team of experts in a dynamic fintech environment, helping to craft global communications that drive engagement, retention, and product adoption.

This role is a great opportunity for an ambitious and creative team player to grow their CRM skills in a fast-paced, international environment. You’ll be part of a collaborative team and play a hands-on role in executing campaigns with a strong focus on localisation and high-quality delivery.

• Assist in delivering global multichannel campaigns (email, push, inapp, and more).
• Collaborate with internal teams (e.g. Product, Marketing, Creative, Legal, Analytics) to ensure campaigns are accurate, compliant, and aligned with local nuances.
• Support quality assurance processes to make sure every campaign meets our standards - we don’t ship anything we wouldn’t be proud of.
• Proactively contribute ideas, suggest improvements, and conduct tests to enhance our CRM campaigns.
• Stay organised and coordinate tasks across multiple stakeholders and projects.

• Experience in a similar role at a company with a primarily online/mobile B2C audience (at a fintech or financial company is a plus).
• Familiarity with Braze or similar engagement platforms (e.g., Salesforce Marketing Cloud, Iterable) and confidence using tools and adapting to new systems quickly.
• Strong attention to detail and pride in delivering accurate, high-quality work.
• Team player with a proactive attitude, thriving in a fast-growing, diverse team environment.
• Fluent in English and German.

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
• Time to recharge – On top of your standard annual leave, prioritize your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months.
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
• Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and…