Support Services Technician 3 Job in Kansas City, KS

Support Services Technician 3

We are looking for a Support Services Technician 3 to provide front-line technical assistance for employees experiencing hardware, software, and connectivity issues in Kansas City, Kansas. This long-term contract position is ideal for someone who enjoys resolving desktop support challenges, guiding users through technical issues, and maintaining a high standard of service. After an initial onsite training period of 4 to 6 weeks, the role will transition to a remote work arrangement.

Responsibilities:

• Deliver first-contact support for Windows PCs, Apple devices, and related software by identifying issues, troubleshooting effectively, and restoring functionality whenever possible.
• Document incidents, diagnostic steps, solutions, and follow-up actions thoroughly within the ticketing system to ensure accurate service records.
• Support end users with questions involving Microsoft 365 applications, email, operating systems, and general device usage in a clear and thorough manner.
• Troubleshoot network printers, multifunction devices, remote connectivity, and access to shared or mapped network drives.
• Manage routine Active Directory tasks such as password resets and updates to user or computer group membership.
• Escalate advanced or unresolved technical problems to higher-level technicians while providing complete background information for efficient handoff.
• Assist with the setup, deployment, and support of desktop and mobile computing equipment in accordance with established support procedures.
• Maintain a customer-focused approach in daily interactions while adapting to additional technical support duties as business needs require.