SAP Application Support Lead

SAP Application Support Lead

This role requires travel to Harrisburg, PA

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.

We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!

As a D&H Co-Owner you receive numerous discounts on services.

We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

The SAP Application Support Lead (also referred to as Vendor Services Lead) is the accountable owner for the operational lifecycle of all satellite applications supporting SAP S/4

HANA within a RISE Private Cloud environment. Operating within the SAP Center of Excellence, this role provides centralized service ownership for SAP-adjacent and third-party platforms without requiring deep functional subject matter expertise for each individual vendor solution.

This role is responsible for vendor governance, service stability, integration reliability, controlled patching and upgrades, and disciplined incident, problem, and change management aligned to ITIL practices. The Satellite Application Services Lead ensures satellite platforms remain operationally stable, audit-ready, and aligned to SAP and NOVA deployment calendars while enabling functional pillars to focus on business process ownership and value delivery.

• Vendor accountability and disciplined governance
• Stable, predictable integrations and data flows into and out of SAP S/4
  
  HANA
• Predictable patching and upgrades with controlled operational risk
• Clear, auditable incident, problem, and change management
• Release and change alignment with SAP and NOVA deployment calendars

• SAP S/4
  
  HANA – All modules
• Emarsys – Marketing
• Sales & Service Cloud (CRM)
• SAP Cloud ALM
• OMS+ (Quote and Sales Order front end)
• SCT – Carrier integrations, XPS Pack Stations, CSO Carton Space Optimization
• Vistex – Pricing
• WK CCH Sure Tax – Tax Engine
• Esker – OCR and invoice processing
• Glasswing – Data governance
• Precisely – Scripting and mass change
• Smarty Streets – Address Validation
• Adobe Forms – Output Management

• Own the service portfolio for all satellite applications supporting SAP S/4
  
  HANA
• Establish and maintain runbooks, standard operating procedures, and known error documentation
• Lead incident management activities including triage, vendor escalation, communications, and major incident coordination
• Drive problem management through root cause analysis, permanent remediation plans, and trend reporting
• Own change management processes including change records, risk classification, CAB coordination, and deployment windows

• Establish and chair monthly satellite vendor operational service reviews covering SLA performance, incidents, backlog, and trends
• Chair quarterly vendor roadmap and release planning reviews aligned to SAP and NOVA calendars
• Define and maintain SLAs and OLAs clarifying vendor responsibilities versus COE ownership
• Own the formal escalation path for vendor performance, service degradation, and operational risk

• Own release intake across all satellite vendors, including review of vendor release notes and impact identification
• Assess impacts to SAP S/4
  
  HANA integrations, downstream processes, and data flows
• Define minimum regression test scope by interface and business scenario in coordination with functional pillars
• Own cutover playbooks including freeze windows, rollback approach, and post-release validation checks
• Maintain baseline configuration and tenant records for all satellite platforms

• Coordinate interface monitoring across middleware, vendors, and SAP platforms
• Ensure appropriate…