Implementation Lead (GOV) - Treasury Management Client Care

Position Overview

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Implementations Lead (GOV) within PNC's Treasury Management organization. This is a remote position. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Responsible for developing customized implementation plans for clients.
• Directs required internal service partners to ensure delivery of service is completed within agreed upon time frames, with full ownership of end-to-end process.
• Conduct implementation kickoff with client (in-person or via teleconference) to review project requirements, develop plan of approach, develop customized implementation project plan, directs group of internal resources, assigns roles and responsibilities and determine agreed upon time frames for completion; regular communication with client and sales to update status and address issues.
• Manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.
• Regular communication with client and PNC sales officers to update status and address issues and to support sales efforts.
• Lead training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex implementations.
• Advises staff on implementation operating procedures.
• May develop and maintain training materials and on-line demonstrations for product implementations.
• May provide end user customer training.
• Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client.
• Identifies/develops necessary solutions.
• Ensures positive ongoing client experiences.
• Manages multiple complex implementations simultaneously; reports progress relative to service level performance.
• Facilitates/coordinates internal and external stakeholder meetings for implementation projects.

• File Transmission & Connectivity
• • SFTP file transmission
• • AS2 communication protocols
• • PGP encryption concepts
• • API integrations
• • Secure file delivery troubleshooting
• Data Mapping & Transformation
• • EDI mapping experience
• • XML and JSON knowledge
• • Data transformation tools
• • File format conversions: o CSV
• • File format conversions: o Fixed-width
• • File format conversions: o XML
• • File format conversions: o Delimited files
• • Ability to interpret client data layouts and map to EDI standards

• Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills Accountability
• • Continual Improvement Process
• • Customer Interactions
• • Customer Service
• • Decision Making
• • Relationship Building
• • Results-Oriented
• • Technical Support Competencies Accuracy and Attention to Detail
• • Application Delivery Process
• • Consulting
• • Effective Communications
• • Knowledge Of Product Line
• • Managing Multiple Priorities
• • Operational Functions
• • Problem Management Process
• • Standard Operating Procedures
• Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience…