Litigation Operations Consultant, Projects & Technology – Remote

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Job Title Litigation Operations Consultant, Projects & Technology – Remote

Requisition NumberR
7823 Litigation Operations Consultant, Projects & Technology – Remote (Open)
Location California
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- Home Teleworkers {+ 21 more}Job InformationCSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Litigation Operations Consultant, Projects & Technology – Remote!

Your Role:

Working under limited direction from Litigation leadership, the Litigation Operations Consultant, Projects & Technology oversees key areas of the legal operations function. This role owns moderately complex initiatives, supports department and division priorities, and contributes to process improvement and change management efforts.

Your Work:

Essential Functions / Principal Responsibilities Manage the litigation project portfolio, including triaging litigation ideas received through division intake and updating SharePoint and Jira according to company and division expectations through resolution.

Apply project management and change management concepts to drive adoption of new processes, tools, and workflows.

Identify operational gaps, risks, and improvement opportunities, and implement practical solutions.

Drive and facilitate adoption of new and updated processes, workflows, tools, and vendor solutions to support consistent implementation and effective day-to-day use.

Communicate effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.

Schedule, prepare agendas for, and facilitate meetings related to projects and project portfolio management.

Prepare reports, analyses, and presentations for leadership audiences.

Primary Responsibilities:

Litigation Operations Partner with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Coordinate project management activities across litigation operations, including facilitating monthly project meetings, tracking progress, helping prioritize work, and identifying and resolving roadblocks.

Partner with internal stakeholders such as IT, strategic sourcing, facilities, finance, and other business functions to support cross-functional initiatives.

Lead key litigation operations projects directly.

Required Experience, Education and Skills Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.

Typically, a minimum of 8 years of relevant legal, legal operations, or litigation operations experience.

Demonstrated experience managing operational functions and supporting cross-functional initiatives.

Advanced knowledge…