Test Operations and BrowserStack Lead

Job Title

This position is 100% work le this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.

Your Responsibilities

• Oversee:
  Browser Stack administration, Test intake, Dashboards, Reporting support, Execution tracking, Process consistency
• Support administration of Browser Stack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
• Execute approved manual test cases and approved business-facing regression suites.
• Support post-deploy production validation planning, coordination, and execution.
• Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
• Maintain execution records, test assets, and operating documentation.
• Provide standardized status inputs and reporting support to Program Management.
• Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.

Required Skills

• Experience:
  
  4-6+ years in QA / UAT operations, test management, or release validation support, including at least 2 years leading test administration or coordination across multiple teams.
• Education:
  
  Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent relevant experience.
• Technical / functional proficiency:
  Strong understanding of test lifecycle management, defect workflows, release status reporting, traceability, and evidence capture.
• Tool expertise:
  Strong hands-on Browser Stack experience required; strong proficiency in Jira and spreadsheet-based reporting; experience with dashboarding and status tracking tools preferred.
• Operating strengths:
  Able to run intake, maintain suite hygiene, coordinate execution status, and provide clear reporting inputs to Program Management.
• Certifications:
  
  ISTQB Foundation or equivalent preferred;
  Agile / Scrum certification desirable.
• Strong written and verbal English communication.
• Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
• Comfort operating in a hybrid manual-plus-automation model.
• Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
• Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
• Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

BEST Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.