DocuSign Application Specialist - Remote ​/ Telecommute

Job Title

Pay Range: $50.00hr - $55.00hr

• 7+ years of experience supporting enterprise eSignature platforms, with strong hands-on Docu Sign experience.
• Deep expertise in Docu Sign Templates, Power Forms, Workflows, APIs, and Reporting.
• Deep expertise in Docu Sign Admin Console and account configuration.
• Experience integrating Docu Sign using REST APIs.
• Experience with JSON and XML (XSD/XSLT knowledge preferred).
• Experience configuring SSO (SAML 2.0 / OAuth) for enterprise applications.
• Strong experience working in validated environments (21 CFR Part 11).
• Experience supporting enterprise applications across UNIX and Windows platforms, including log analysis.
• Hands-on experience with incident, problem, and change management tools such as Service Now.
• Strong troubleshooting and root-cause analysis skills.
• Ability to work directly with business stakeholders and resolve issues within defined SLAs.
• Advanced Excel skills for data analysis and reporting.
• Knowledge of enterprise integration patterns.

• Administer, configure, and support Docu Sign eSignature and CLM in an enterprise environment.
• Design, build, and maintain Docu Sign templates, workflows, Power Forms, envelopes, and reporting.
• Develop and support Docu Sign APIs and OOTB integrations with enterprise platforms such as CRMs and document management systems.
• Support integrations with Microsoft Power Automate and Power Platform.
• Configure and support SSO integrations (SAML/OAuth) for Docu Sign.
• Work closely with business users to gather requirements, analyze issues, and implement solutions.
• Coordinate with vendor support to open, track, and resolve tickets.
• Support change management, releases, and platform upgrades.
• Ensure compliance with validated system requirements (21 CFR Part 11) including documentation, audit readiness, and electronic signature controls.
• Create and maintain technical documentation, SOPs, and training materials.
• Support migration activities from Adobe Acrobat Sign to Docu Sign.
• Proactively promote best practices and continuously improve platform stability and user adoption.

• Experience with Docu Sign CLM.
• Experience migrating from Adobe Acrobat Sign to Docu Sign.
• Exposure to GxP systems beyond Part 11.

• Docu Sign eSignature.
• Docu Sign Admin.
• Docu Sign REST APIs.
• XML.
• XSD.
• XSLT.
• JSON.
• Microsoft Power Automate.
• Microsoft Power Platform.
• Service Now.
• ITIL.
• SAML.
• OAuth.
• Advanced Excel.

• Strong understanding of enterprise security, compliance, and audit requirements.
• Experience participating in requirements gathering, design, build, and testing.
• Ability to support and troubleshoot high-volume, business-critical applications.
• Strong collaboration and teamwork skills in a cross-functional, global environment.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Willingness to mentor, train, and enable support teams.
• Proactive mindset with a focus on continuous improvement and operational excellence.