Epic Quality Management Analyst

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Quality Management Analyst role supports the delivery of high-quality, successful Epic releases by combining hands-on testing with clear documentation and communication. This position is responsible for identifying and executing testing scenarios, troubleshooting potential system issues, and helping determine whether an issue is related to a specific build or the broader system. The role also develops testing scripts, scenarios, and supporting materials that internal teams and OCHIN members can use to complete their own testing activities.

Essential Functions:

• Design and execute comprehensive testing strategies and define testing requirements, testing objectives, and testing scope
• Develop and execute testing, which includes defining testing goals, developing test cases and test scripts, identifying expected outcomes, and more for various types of testing (ex: unit, functional, integrated, regression, workflow, etc).
• Identify and prepare test patients and other testing scenario preparations requirements
• Track outcomes, issues, and defects found in testing
• Partner with development/build teams to improve quality, including addressing issues found in testing as well as other sources of quality improvement
• Communicate improvements and updates to the software, including enhancements, fixes, and known issues, which may include both written and verbal forms of communication
• Other duties as assigned.

Requirements

• Minimum 2 years experience working in a healthcare setting, using technology in daily work or 2 years experience testing software used in a healthcare setting preferred
• At least 2-3 years of experience working as an Epic Analyst or equivalent (testing, troubleshooting etc) required
• Epic Clin Doc Background highly preferred
• Epic experience in Prelude, RTE, MyChart, Resolute HB, Claims, Dorothy/Comfort, Epic Care Ambulatory preferred.
• Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live…