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Remote Tech Support Specialist for Shopify
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-16
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Skio
Remote/Work from Home
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Skio is seeking a Technical Support Specialist to join the Customer Experience team. You will handle inbound support tickets, triage technical issues, and collaborate with engineering to resolve complex problems while maintaining clear communication with merchants.
Ideal candidates have 2–4+ years in SaaS support, Shopify experience, and a customer-first mindset. The role emphasizes remote work, async collaboration, and a strong focus on merchant success.
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