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Remote Community Support Advocate - SaaS Helpdesk
Remote / Online - Candidates ideally in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-16
San Jose, Santa Clara County, California, 95199, USA
Listing for:
Magic, Inc
Full Time, Remote/Work from Home
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Magic, Inc is seeking a Community Support Advocate to join remotely as a full-time, freelance role. You will support Hospitable's host community via online forums and public channels, answer questions, and troubleshoot issues with AI-assisted tools.
You’ll guide users to self-service resources and contribute to a positive brand voice. The position requires minimum 2 years in online community management and at least 6 months in technical support.
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