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Remote Technical Support Specialist
Remote / Online - Candidates ideally in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-16
San Jose, Santa Clara County, California, 95199, USA
Listing for:
AlertMedia
Remote/Work from Home
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Alert Media is seeking a Customer Support Specialist for a remote role, working Monday–Friday 3:00pm–11:00pm CST. You will engage with customers via phone, email, and live chat, delivering fast, friendly, and solution‑oriented technical support while managing tickets and staying current on product knowledge.
You bring 1–2 years in technical support, familiarity with Zendesk, Slack, Excel, and Outlook, plus energy, empathy, and a coachable mindset to thrive in a fast-paced environment.
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