ServiceNow Administrator​/Developer SME Jobs

Service Now Administrator/Developer SME

GovCIO is currently hiring a Service Now Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.

Responsibilities include:

• Guiding ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributing ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients
• Design and develop queries, reports and dashboards
• Design and configure Service Now modules and forms
• Administer Service Now applications, including updating security and workflow configurations
• Design and develop scoped applications as well as a service portal
• Provide additional support based on subject matter expertise

Qualifications Bachelor's with 12+ years (or commensurate experience) Required

Skills and Experience:

• Minimum of 8 years of overall IT experience
• Minimum of 8+ years of experience as a Service Now developer in various roles
• Thorough knowledge of the Service Now System
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
• Experience in REST, SOAP services, etc
• An understanding of ITIL and/or ITIL Certified
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude

Clearance Required:

US citizenship is required to acquire a Top Secret Clearance. Preferred

Skills and Experience:

• Service Now Administrator Certification
• ITIL Foundation Certified
• Service Now Developer Certifications
• Service Now Certified Implementation Specialist

Posted Salary Range USD $ - USD $ /Yr.