Desktop Support Engineer II

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI  the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

As a Desktop Support Engineer II, Executive Technical Support, you will deliver exceptional, high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day. This role combines executive-facing technical support with ownership of workplace technology, including audio/visual solutions and office technology systems. Success in this position requires strong technical expertise, discretion, professionalism, and a commitment to providing an outstanding user experience in a fast-paced environment.

• Deliver responsive technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy.
• Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed.
• Offer on-site presence for board meetings, all-hands, conferences, and other high-visibility events, including technology setup and standby coverage for the duration.
• Manage audio/visual setup and troubleshooting for executive presentations and video conferencing.
• Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews.
• Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment.
• Image, configure, and deploy new executive devices and manage application rollouts and patching through Jamf and Intune.
• Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff.
• Support executive home office setups and provide remote troubleshooting while executives are traveling, including across time zones.
• Own executive incidents end to end, coordinating escalation with network, security, and application teams until resolution rather than handing off.
• Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
• Manage and prioritize spare-equipment inventory so executive technology needs are anticipated and met.

• Mac, Windows, iOS, and Android platforms
• Microsoft 365 (Outlook, Teams, SharePoint, and One Drive)
• Microsoft Azure and Entra
• Exchange Online
• Jamf
• Microsoft Intune
• Zoom and Zoom Webinars
• Active Directory
• VPN, MFA, and remote access tools
• Audio/visual and video conferencing technologies
• Enterprise ITSM ticketing systems

• Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field preferred; equivalent professional experience will be considered in lieu of a degree.
• 5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants.
• Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
• Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies.
• Deep proficiency with Microsoft 365 — Outlook, Teams, SharePoint, and One Drive — including calendar and…