UX/UI Subject Matter Expert (Remote
Remote / Online - Candidates ideally in
Columbia, Richland County, South Carolina, 29240, USA
Listed on 2026-08-17
Columbia, Richland County, South Carolina, 29240, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
UI/UX Design, Technical Writer, Web Developer, Digital Media & Production
Job Description & How to Apply Below
United States
Suitability/Public Trust
Fully remote
Information Technology
** Overview*
* GovCIO is seeking a User Experience/User Interface (UX/UI) Subject Matter Expert. The ideal candidate will thrive in a fast-paced, highly visible team that is focused on forward-learning solutions. The ideal candidate will have demonstrated experience documenting business processes and persona to be converted to automated technology solutions. This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be fully remote within the United States.
** Responsibilities*
* We are seeking a User Experience/User Interface (UX/UI) Subject Matter Expert with government contracting experience. The ideal candidate will bring at least 8 years of hands-on experience, a strong understanding of Service Now platform capabilities is a plus.
+ Drive UX strategy and design efforts across federal digital platforms.
+ Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
+ Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts. Using tools like Figma, Adobe XD, Axure, or Sketch to create low- and high-fidelity designs.
+ Ensure compliance with federal accessibility standards (Section 508, WCAG).
+ Collaborate with developers, product managers, and federal stakeholders to align design with technical and mission requirements.
+ Provide expert guidance on UX best practices and human-centered design methodologies.
+ User Research & Analysis:
Conducting interviews, surveys, and usability testing with federal stakeholders and end users.
+ Interaction Design:
Designing intuitive workflows and user interactions for complex systems.
+ Visual Design:
Applying design principles to create clean, accessible, and visually appealing interfaces.
+ Information Architecture:
Structuring content and navigation to support user goals and federal mission objectives.
+ Accessibility Compliance:
Deep knowledge of Section 508, WCAG 2.1, and inclusive design practices.
+ S. Web Design System (USWDS):
Experience implementing USWDS components and guidelines.
+ Human-Centered Design (HCD):
Familiarity with HCD processes as promoted by agencies like GSA and 18F.
+ Security Awareness:
Understanding of secure design principles and working within FedRAMP environments.
+ Documentation & Reporting:
Creating design documentation that meets federal standards and audit requirements.
+ Navigate Service Now and create manual test scripts or user guides
+ Front-End Development Knowledge: HTML, CSS, JavaScript (not necessarily coding but understanding implementation).
+ Agile/Scrum Methodologies:
Working in iterative development cycles with cross-functional teams.
+ Communicate effectively with federal clients, developers, and program managers.
+ Navigate legacy systems and complex user needs to deliver modern solutions.
** Qualifications*
* ** Required
Skills and Experience:
*
* + Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or related field.
+ 5-8 years of experience in IT.
+ 4 years of additional relevant experience may be substituted for education.
+ Demonstrated experience converting business processes into usable diagrams with personas. documented for application development teams to quickly develop cards in Jira and software applications.
+ Strong communication and leadership skills.
+ Familiarity with Jira, Confluence, and Service Now is a must.
+ Proficiency in design tools such as Figma, Adobe XD, Axure, Sketch, or Balsamiq.
+ Strong understanding of USWDS, HTML/CSS, and front-end development principles.
+ Demonstrated experience with accessibility compliance and inclusive design.
+ Excellent communication and stakeholder engagement skills.
+ Familiarity with Agile/Scrum methodologies.
*
* Clearance Required:
*
* + Must be able to obtain a DHS Public Trust
** Preferred
Skills and Experience:
*
* +
Experience with legacy system modernization.
+ Background in cognitive psychology or behavioral science.
+ Certifications such as Certified Usability Analyst (CUA) or Human Factors International (HFI).
** Posted Salary Range*
* USD $81,850.00 - USD $ /Yr.
**…
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