Infrastructure Operations Engineer - Core Services

Infrastructure Operations Engineer
- Core Services

In this position, you'll be based in the Canton, MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

We give you a world of potential

Founded in 1978, Computershare is a global leader with over 16,000 employees across 22+ countries, a market capitalization exceeding $7B, and annual revenues of over $2B. The company provides a wide range of services including transfer agency, share registration, employee equity plans, proxy solicitation, and mortgage and loan services.

Known for its strengths in data management, high-volume transaction processing, payments, and communications, Computershare supports leading organizations in managing relationships with investors, employees, and customers.

The Technology Group (CTO) is responsible for delivering and managing global technology services, covering areas such as architecture, infrastructure, operations, and compliance. This role sits within Infrastructure Operations, focusing on the deployment, maintenance, and operational management of core IT infrastructure.

A role you will love

The Infrastructure Operations Engineer is responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.

Other key duties and responsibilities are as follows:

Deployment & Delivery

• Deploy, configure, and automate infrastructure solutions aligned to approved architecture and standards
• Support project transitions into production and execute changes through governed processes

Maintenance & Support

• Monitor infrastructure to ensure availability, performance, and capacity
• Troubleshoot issues, perform root cause analysis, and implement preventative actions
• Manage patching, upgrades, and lifecycle activities
• Support incident, problem, and change management processes
• Maintain documentation, SOPs, and runbooks
• Collaborate with vendors and support disaster recovery planning and execution

Security & Compliance

• Enforce security best practices (patching, access control, system hardening)
• Ensure compliance with standards, policies, and audit requirements
• Support vulnerability management and security assessments

Success Measures

• Timely, compliant delivery of infrastructure deployments with increasing automation
• High availability and performance aligned to SLAs and operational standards
• Effective incident resolution, ticket management, and process adherence
• Strong documentation, continuous improvement, and operational efficiency
• Positive audit outcomes, security compliance, and stakeholder satisfaction

What will you bring to the role?

Functional Knowledge

• Strong understanding of IT service management frameworks (e.g., ITIL), including capacity planning, SLAs, and service operations
• Broad technical knowledge across infrastructure domains (servers, networks, storage, cloud, automation)
• Ability to define and implement operational and technical procedures

Business & Industry Experience

• Customer-focused mindset with strong communication skills
• Ability to align technology solutions with business needs
• Experience working in global, cross-functional environments (financial services experience is a plus)

Problem Solving & Impact

• Proven ability to diagnose and resolve complex infrastructure issues in enterprise environments
• Experience managing incidents and ensuring service continuity
• Direct impact on service performance, availability, and delivery against SLAs

Interpersonal Skills

• Strong stakeholder management and collaboration skills
• Solutions-oriented with a proactive, continuous improvement mindset
• High integrity, adaptability, and ability to manage sensitive information

Technical Expertise

Core Skills

• Strong hands-on experience with Dell EMC storage platforms (Power Max, Power Scale, ECS) and SAN technologies, including provisioning, zoning, performance tuning, troubleshooting, and lifecycle management
• Strong hands-on experience with backup and recovery technologies, including Rubrik, covering policy management, backup operations, recovery testing, and data protection administration
• Enterprise infrastructure (servers, storage, networks, cloud platforms)
• Virtualization (VMware, Nutanix)
• Microsoft ecosystem (Windows Server, Active Directory, Entra )

Proven Experience

• Delivering and supporting complex enterprise infrastructure environments
• Driving automation and operational efficiency
• Infrastructure security, access management, and compliance
• Incident troubleshooting, root cause analysis, and disaster recovery execution
• Proven experience supporting enterprise storage estates, with a strong focus on Dell EMC products and SAN environments in business-critical operations
• Proven experience supporting enterprise backup and recovery services, with a strong focus on Rubrik and resilient data…