EverHealth - Salesforce and Tech-stack Admin (Remote, US or Hybrid, Denver
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-18
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IT/Tech
IT Business Analyst, CRM Systems & Management, Business Systems & Technology Analysis, Data Analyst
At Ever Commerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:
Ever Health is hiring a GTM-dedicated Salesforce Administrator to join the Revenue Operations team. This individual will be the primary Salesforce resource for the commercial organization — owning day-to-day Salesforce configuration, reporting, and system health for all GTM teams. They will operate within a federated admin model, executing high-velocity changes independently while partnering with the centralized Business Operations team for complex, cross-system, or architecture-level work.
This is a high-impact, high-visibility role reporting to the VP of Revenue Operations. The right candidate brings strong Salesforce configuration expertise, a service-oriented mindset, and the operational discipline to work within a structured SLA framework.
- GTM Ticket Management & SLA Delivery Own and resolve all S and M GTM Admin tier tickets from GTM teams within defined SLA windows.
- Target: ≥90% on-time completion for S/M tiers.
- Maintain a ticket queue and status dashboard so GTM stakeholders have visibility into request status at all times.
- Triage incoming intake forms, confirm completeness, and flag missing information back to requestors within 1 business day.
- Salesforce Configuration (GTM Scope) Field, picklist, page layout, and list view updates on GTM objects (Lead, Contact, Account, Opportunity, Activity).
- Validation rules, formula fields, and record types for GTM use cases.
- Flows and automation rules on GTM objects (non-financial, non-Zuora-integrated) — all flows reviewed by Biz Ops before activation.
- Lead-to-Opportunity and Lead-to-Account field mapping configuration and UAT.
- Make/remove field required status with full null value and downstream impact analysis.
- Reporting & Dashboards Build, maintain, and optimize Salesforce reports and dashboards for GTM teams.
- Own the GTM reporting library — ensuring reports are accurate, well‑organized, and accessible to the right audiences.
- Partner with Rev Ops on pipeline, activity, and forecast reporting.
- Hub Spot / Marketo Salesforce Integration (Lead Management Layer) Own field mappings, sync rules, and lifecycle stage logic between Hub Spot and Salesforce.
- Monitor sync health, resolve mapping errors, and coordinate with the Hub Spot portal admin for testing and deployment.
- Document all mapping changes in the integration runbook.
- GTM Tool Integrations (Existing — Mapping Layer Only) Maintain field mapping configurations for existing GTM tool integrations (e.g., Gong, Chili Piper, Outreach, Zoom Info, Fin).
- Escalate any structural integration changes (new objects, new tools, API changes) to Biz Ops.
- Optimize and continue to improve existing tools AI Integration Embed AI tools and solutions within existing solutions.
- Parnter with AI expert in rebuilding an AI leading techstack Data Quality & Hygiene Monitor GTM data quality on key objects and fields; proactively flag and remediate common data issues.
- Run targeted data cleanup for GTM records in coordination with Biz Ops (who owns bulk load tooling).
- Document data quality standards for GTM fields and enforce through validation rules.
- Stakeholder Partnership Serve as the primary Salesforce point of contact for GTM teams — translating business needs into technical requirements.
- Facilitate UAT with requestors for all M tier and above deployments.
- Partner with Biz Ops on L/XL tier tickets where the GTM Admin is a requirements provider and UAT resource.
- Participate in Rev Ops team sprint planning and quarterly roadmap reviews.
- Documentation & Governance Maintain a living…
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