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Remote-First Tech Support Leader, Senior Services
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-18
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Doppel
Remote/Work from Home
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Doppel is seeking a hands-on technical leader to head Technical Support & Services, combining frontline Customer Support with a high-caliber escalation and technical services team. You will guide day-to-day operations, coaching senior staff, and driving scalable processes, documentation, automation, and self-service.
You will play a pivotal role in defining ownership across Support, Technical Services, Customer Success, Product, and Engineering, while delivering efficient, evidence-based
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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