Support Specialist

Support Specialist

Alpha Vantage is a Y-Combinator backed company that is building the definitive platform for the next generation of financial market participants. Our APIs are used by a global base of developers and investors in private and public sectors. As a Support Specialist, you will spend most of your time interacting directly with our users and ensuring that they have a stellar experience with Alpha Vantage.

The Support Specialist role has the potential to grow into other areas in operations, sales, and product. If you are a self-starter who is constantly curious, has strong writing skills, and is a fast learner, we want to hear from you!

• Spend the majority of your time interacting with users by email and occasionally by phone
• Optimize our internal and external documentation and processes surrounding a host of products
• Work closely with other teams to improve our product offerings and messaging around new products
• Spend some time analyzing our processes and instigating changes to help scale our operations
• Gain unique insights into how our rapidly growing global user base is using Alpha Vantage

• Enjoys writing, and doing so quickly and clearly (you need to be fluent and highly proficient in English)
• Enjoys talking about technical concepts, have great analytical skills, and be comfortable explaining how Alpha Vantage works to a range of audiences
• Can empathize with users and quickly grasp the issues they are facing
• Loves constantly learning about a challenging technical product, even if it's a little out of your comfort zone
• Enjoys leveraging data to make decisions and get to the root cause of customer needs (Experience with database querying languages such SQL is a big plus!)

• Competitive salary and generous stock options
• Flexible work hours, work from home, and generous vacations
• A high-impact role at a Y Combinator backed high-growth startup