Solutions Architect - (Full-Time Remote

Position: Solutions Architect - (Full-Time Remote)
Job Description
The Solution Architect (SA) is a technical professional responsible for solution development in collaboration with TEKsystems Global Services sales partners. The Solution Architect will be the primary driver (along with the Solution Executive) for identifying, scoping, and creating solutions/proposals that encompass technical approach, estimates, Implementation, Team Structure, Pricing, and Contracts.
In addition to their pre-sales solutioning responsibilities, the SA will bring thought leadership, current industry know-how, and applied solutions to improve existing service capabilities, engagement, the continued evolution of service offerings, pre-sales, go-to-market collateral, delivery challenges, and any research and development activities. To this end, the SAs are responsible for Service Line ownership, Service Maturation, and researching emerging service opportunities.
The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas:
Solutioning, Account Interaction, Service Design Development, and Practice pipeline responsibilities. The Solutions Architect must have experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based advisory and managed services for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional solution.
The Solution Architect works jointly with the Solution Executive on the overall proposed client solution and is responsible for the design of the application and/or engagement, and mapping client business requirements from the project team to systems/technical requirements; may also work as a team member along with the Project Manager, Technical Architect, and supporting team members to deliver the complete solution for the customer.
Key practice areas of focus will be:

• Service Desk & Deskside Services
• Network Operations (NOC)
• IT Operations Support
• Call Center and Operations Support

The Solution Architect must be capable of creating and presenting solution proposals for core Service Desk, Deskside Services, NOC, and IT Operations Support client engagements that include assessments, advisory services and/or managed services, and will work with experienced Practice Architects as necessary to craft technical solutions for this work.

This role may require up to 25% travel.
Key Accountabilities and Priorities:

• Solution Proposal Development.
• Gain a clear understanding of customers' business requirements and their technical requirements.
• Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues promptly.
• Facilitate internal communication and assembly of a delivery team for new engagements, including practice support, delivery (regional and/or practice), and account team members.
• Consolidate solution status and propose costing information across the project stakeholders.
• Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties.
• Identify and coordinate the solution change control process.

Experience with contract development and negotiations:

• Statement of Work (SOW) contract language, risk mitigation, terms and conditions.
  
  Draft
• Project Change Requests (PCRs).
• Sales Support, Solution Development & Solution Implementation:
  Serve as the practice Subject Matter Expert and Point of Contact with Sales and Practice leaders for new business opportunities as assigned.
• Partner with sales to own and drive new business opportunities and manage from initial practice engagement to closure.

Responsible for assigned Practice-specific Solutions, which include the following:

• Data analysis, resource modeling/team structure, Skills analysis/requirements, Pricing Assumptions, Proposals and Statements of Work (SOW), Request for Proposal (RFP), Request for Information/Quote (RFI & RFQ).

Practice & Product Line Management

• Perform periodic practice pipeline and opportunity analysis, product line review, and solution "health checks" with practice and delivery resources.
• Refine practice pipeline and product line attributes based upon metrics and analysis, as well as overall fit within the marketplace and technological changes.
• Support the development and execution of an Account Strategy in collaboration with internal stakeholders.

Leadership Responsibilities

• Understand and manage customer requirements and expectations to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.
• Ensure solution design methodology is understood by the team from opportunity assessment to project closeout; sales-to-delivery knowledge transfer.
• Ensure Sales…