Business Systems Analyst

Business Systems Analyst Skip to main content

Thank you for your interest in employment at a Highmark Health company.  Highmark Health uses an online application process.
If you participate in the online application process through this Workday site, your personal information will be collected, including but not limited to data such as your resume and resume content, education, contact information, address, city, postal code, country, phone number, email address, IP address, as well as any other personal information you choose to provide.  As part of the online application process, we will provide details such as how we will use the data that we collect and where such information is processed.  

We will also ask for your consent to use the data for purposes contained in the Highmark Health Data Protection Statement and the GDPR Data Protection Consent for Job Applicants, and for all other permissible purposes.# Careers Business Systems Analyst page is loaded## Business Systems Analyst Apply remote type:
Remote locations:
PA, Working at Home
- Pennsylvania:
MD, Working at Home
- Maryland:
WA, Working at Home
- Washington:
NC, Working at Home - N Carolina:
LA, Working at Home
- Louisiana time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 18, 2026 (3 days left to apply) job requisition :
J285226##
** Company :
** enGen##
** Job Description :
**** JOB SUMMARY
**** CANDIDATE MUST BE US Citizen (due to contractual/access requirements)   
** This job supports one or more analytical aspects of the application product life cycle, within a sub-product scope (one or more application components). Uses regular judgement and discretion to collaborate with customers in order to:
Understand capability needs;
Gather project specifications;
Create business cases and cost sheet analysis;
Translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities);
Analyze data to determine business problems, trends, or opportunities for process improvements;
Create/execute test cases;
Provide root cause analysis and corrective action plans;
Verify delivery of customer needs, and Ensure quality delivery. The incumbent identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources.  Requires thorough understanding of end systems impact of changes across multiple systems.

This role will work on production issues, assuring accurate data, troubleshooting problems, and providing solutions for our customers.  Customer support is essential as well as ownership and team collaboration.  The candidate will need to work nonstandard hours when necessary.  Flexibility and strict attention to detail are essential.
** ESSENTIAL RESPONSIBILITIES
*** Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.
* Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
* Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
* Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
* Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
* Other duties as assigned.
** EDUCATION
* *** Minimum
* ** Bachelor's Degree in Business Management, Information Systems, or closely related field
** Substitutions
* ** None
* * Preferred
* ** None
* * EXPERIENCE
* *** Minimum
* ** 3 - 5 years in IS/IT
** Preferred
* ** 1 - 3 years in Lean/Six Sigma experience
* 1 - 3 years in the Health Insurance Industry
* 1 - 3 years in the Healthcare industry
* Production support experience including resolution of user issues, professional and timely communication with customers, and accurate documentation
* Strong SQL skills
* Strong communication and writing skills
* Experience with production support ticketing systems
** LICENSES OR CERTIFICATIONS
**** Required
* ** None
* * Preferred
* ** Information Technology Infrastructure Library (ITIL)
* The Open…